Production Support Engineer
Production Support Engineer60/hr-65/hrJoin our team and grow your career with us.
Be on the cutting edge of the advancing industry practice of site reliability engineering with the opportunity to work with a team of passionate IT engineers.
Our mission is to enhance the performance and availability of Data and Analytical technologies as we move forward and adopt the methodology of site reliability engineering (SRE) for our IT assets.
SRE is a set of principles and practices that incorporates resiliency software engineering via automation.
Take pride in creating and modifying applications to provide early warning awareness of potential problems, eliminate toil, facilitate the flow of critical data pipelines and measure real service level objectives (SLO) using service level indicators (SLI).
Be a part of a team that drives a culture of continuous improvement, development, and integration of new ideas and initiatives.
Enjoy the benefits of supporting systems that are efficient and improve customer satisfaction.
We are looking for candidates with application delivery experience and a desire to apply their development skills to improve the operational effectiveness of our IT systems.
Be a part of Cigna's future by joining a versatile team focused on growth and ingenuity.
The role requires a wide variety of strengths and capabilities, including:
Knowledge of application, data and infrastructure architecture disciplines A mindset focused on system reliability engineering (SRE) Eliminating workarounds and manual tasks because they take valuable time away from development.
Architecting robust data quality, latency, and resource capacity enterprise alerting Create proactive measurable and effective SLOs to ensure SLA commitments This is a development role to be involved in utilizing Python for automation opportunities that remove manual efforts occurring.
Ability to work in large, collaborative teams to achieve organization goals Willing to work on a distributed team spanning multiple time zones.
Analytical, problem-solving, and critical thinking skills Good communication skills Strong skills in troubleshooting and documentation of operational procedures The desire to continually learn and test your own boundaries Exposure to standard software development practices including agile, deployment pipelines, continuous integrations and continuous delivery This is a software engineering developer position.
Qualifications:
Bachelor's degree or equivalent experience 4
years of experience as a Developer, and exposed to Operational roles.
4
years of INFORMATICA and SQL experience.
4
years of Oracle and relational databases technologies like Toad.
3
years Python experiences.
Experience with build and deployment pipeline technologies like Jenkins, Ansible, GitHub.
System administration skills of Unix, Linux, and Windows operation systems a plus.
The primary responsibilities include:
Embed in with the delivery team to drive Site Reliability Engineering Operational investigation Manage and monitor production systems.
Application availability & performance issues.
Data and Integration issues.
Stakeholder communication.
Incident Management and root cause analysis Facilitate the incident management process.
Guide the team on root cause analysis.
Create and Track problem analyses.
Manage performance metrics Work with stakeholders to identify and define the service level indicators and objectives.
Measure and report the performance metrics.
Automation and tools Work with the service delivery teams in developing and testing automation of repetitive and manual efforts.
Work closely with engineering teams on monitoring and performance management tools initiatives to improve system reliability and performance.
Team building Help with SRE adoption across teams.
Recommended Skills Agile Methodology Ansible Architecture Automation Business Process Improvement Continuous Delivery Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Be on the cutting edge of the advancing industry practice of site reliability engineering with the opportunity to work with a team of passionate IT engineers.
Our mission is to enhance the performance and availability of Data and Analytical technologies as we move forward and adopt the methodology of site reliability engineering (SRE) for our IT assets.
SRE is a set of principles and practices that incorporates resiliency software engineering via automation.
Take pride in creating and modifying applications to provide early warning awareness of potential problems, eliminate toil, facilitate the flow of critical data pipelines and measure real service level objectives (SLO) using service level indicators (SLI).
Be a part of a team that drives a culture of continuous improvement, development, and integration of new ideas and initiatives.
Enjoy the benefits of supporting systems that are efficient and improve customer satisfaction.
We are looking for candidates with application delivery experience and a desire to apply their development skills to improve the operational effectiveness of our IT systems.
Be a part of Cigna's future by joining a versatile team focused on growth and ingenuity.
The role requires a wide variety of strengths and capabilities, including:
Knowledge of application, data and infrastructure architecture disciplines A mindset focused on system reliability engineering (SRE) Eliminating workarounds and manual tasks because they take valuable time away from development.
Architecting robust data quality, latency, and resource capacity enterprise alerting Create proactive measurable and effective SLOs to ensure SLA commitments This is a development role to be involved in utilizing Python for automation opportunities that remove manual efforts occurring.
Ability to work in large, collaborative teams to achieve organization goals Willing to work on a distributed team spanning multiple time zones.
Analytical, problem-solving, and critical thinking skills Good communication skills Strong skills in troubleshooting and documentation of operational procedures The desire to continually learn and test your own boundaries Exposure to standard software development practices including agile, deployment pipelines, continuous integrations and continuous delivery This is a software engineering developer position.
Qualifications:
Bachelor's degree or equivalent experience 4
years of experience as a Developer, and exposed to Operational roles.
4
years of INFORMATICA and SQL experience.
4
years of Oracle and relational databases technologies like Toad.
3
years Python experiences.
Experience with build and deployment pipeline technologies like Jenkins, Ansible, GitHub.
System administration skills of Unix, Linux, and Windows operation systems a plus.
The primary responsibilities include:
Embed in with the delivery team to drive Site Reliability Engineering Operational investigation Manage and monitor production systems.
Application availability & performance issues.
Data and Integration issues.
Stakeholder communication.
Incident Management and root cause analysis Facilitate the incident management process.
Guide the team on root cause analysis.
Create and Track problem analyses.
Manage performance metrics Work with stakeholders to identify and define the service level indicators and objectives.
Measure and report the performance metrics.
Automation and tools Work with the service delivery teams in developing and testing automation of repetitive and manual efforts.
Work closely with engineering teams on monitoring and performance management tools initiatives to improve system reliability and performance.
Team building Help with SRE adoption across teams.
Recommended Skills Agile Methodology Ansible Architecture Automation Business Process Improvement Continuous Delivery Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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